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• Nexachat Governance • Official Policy Doc

REFUND & CANCELLATION POLICY

policy Refund and Cancellation Policy – Nexachat
history_toggle_off Last Updated: January 2026
In Effect Globally
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Important Notice to Users

Please read this policy carefully before purchasing any subscription on Nexachat

info Binding Service Clause
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This Refund and Cancellation Policy applies to all subscription plans offered on the Nexachat application, owned and operated by Flirty Spark Global Private Limited.

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1. Refund Eligibility

Policy Rule

We offer a refund on our subscription plans only if a technical error occurs that prevents you from using the application and our support team is unable to resolve the issue.

construction Technical Error Qualification Criteria

For a request to be validated under Clause 1, user logs must demonstrate a catastrophic application crash, persistent media feed failure, or verified cloud service disruption that completely halted core usage and withstood prompt troubleshooting by the Nexachat engineer desk.

check_circle Persistent server-side crash verified
check_circle Unresolved by technical team support
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2. Non-Refundable Situations

Strict Exceptions

The following situations are explicitly ineligible for compensation or subscription reversals under any circumstances:

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Violation of Terms & Safety

Refunds will not be provided for accounts that have been banned due to a violation of our Terms of Service, including but not limited to sharing inappropriate content or harassment.

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Billing Cycle Integrity

No refunds are issued for partial usage of a subscription period.

warning All users are required to maintain strict adherence to community standards.
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3. Refund Process & Timeline

Payouts

Once a refund request is approved, the refund amount will be credited back to your original payment method (Bank Account, Credit Card, Debit Card, or UPI) within 5 to 7 business days.

Supported Reversal Destinations
account_balance Bank Account Direct Wire / NEFT
credit_card Credit Card Visa / Mastercard / Amex
payments Debit Card Instant Reversal
qr_code_2 UPI VPA / Fast Gateway
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Standard Processing Window 5 to 7 Business Days
verified Original Source Destination
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4. Cancellation

User Self-Care

Users can cancel their subscription at any time through the app settings. The cancellation will take effect at the end of the current billing cycle. No refunds will be issued for the remaining period of an active subscription.

In-App Cancellation Path iOS & Android App
account_circle App Profile
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settings Settings
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loyalty Subscriptions
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cancel Cancel Subscription
event_available Your VIP badges, voice-room privileges, and premium avatar effects remain active until the billing period closes naturally.
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5. Contact Us

Direct Channel

For any refund or cancellation-related queries, please contact us at: flirtyspark@nexachats.com

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Official Billing & Support Address flirtyspark@nexachats.com
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Speed Up Your Inquiry

When emailing our desk, please include your Nexachat User ID (UUID), registered mobile number or Apple/Google Play transaction receipt to expedite verification.

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Nexachat Live Ecosystem

Have questions regarding in-app virtual items, diamonds or creator support?

In-app gifts and live tokens interact with real-time room dynamics. Learn more about live digital goods in our trust guides.

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